FAQ - Frequently Asked Questions
🔥Sizing & Fit
1. What sizes do you stock?
We offer one of the largest size ranges in Australia.
- Short sleeve tees: Small to 14XL
- Long sleeve tees: Small to 10XL
- Hoodies: Medium to 15XL (including extended sizes like 7–8XL, 9–10XL and 11–12XL)
- Men’s singlets: Small to 12XL
If you struggle to find your size elsewhere, there’s a good chance we’ve got you covered.
2. How do I know which size will fit me best?
The best way is to measure a t-shirt you already own and like the fit of. Lay it flat, measure from underarm to underarm, then double that number to get your chest measurement. Compare that measurement to our size chart for the most accurate fit.
3. Do your t-shirts run true to size?
There is no universal standard in clothing sizes, which is why we always recommend checking the measurements on our size chart rather than relying on the label alone.
4. Are your shirts designed specifically for big men or just standard shirts in larger sizes?
Our shirts are standard-cut tees available in larger sizes. We focus on offering extended sizing that’s often hard to find in regular retail stores.
5. How long are your shirts? (Do they cover the stomach properly?)
We’ve sourced some of the longer standard tees available. While they are not specifically “long/tall” tees, they do provide good coverage for most customers.
6. Do your shirts shrink after washing?
As with any 100% cotton garment, slight shrinkage can occur after the first wash. To minimise this, we recommend cold washing and hanging in the shade to dry.
7. Can I exchange my shirt if the size isn’t right?
Yes, we offer size exchanges. We want you to get the right fit.
8. Do you offer tall sizes as well as big sizes?
At this stage, we specialise in big sizes rather than tall-specific sizing.
9. Where can I find your size chart?
You can view our full size charts here.
🚚 Shipping & Delivery
10. How fast do you ship orders?
We ship fast. Orders placed early in the morning are often dispatched the same day. All other orders are sent the next business day.
11. Do you ship Australia-wide?
Yes - we ship Australia-wide.
12. Do you offer express shipping?
Yes. Express Post is available at checkout.
13. How long does delivery take?
Delivery times vary depending on your location, but most Australian orders arrive within 5 business days. Remote areas may take slightly longer.
14. How much does shipping cost?
Shipping is capped at $12.95 and starts at $9.95, and we cover the extra cost on larger orders.
15. Do you ship internationally?
Yes, we also ship to New Zealand.
16. How can I track my order?
Australia Post will email you tracking details directly, and we also include your tracking number in your shipping confirmation email.
🔁 Returns & Exchanges
17. What is your return policy?
We accept returns on unworn, unwashed garments returned within a reasonable timeframe - within 30 days of leaving our warehouse is preferred.
18. How do I exchange an item for a different size?
Simply return the garment to us and include a prepaid satchel so we can send out your replacement size promptly.
19. Can I return a shirt if I change my mind?
Yes, as long as the garment is unworn and unwashed.
20. What if my item arrives damaged?
Please contact us straight away and we’ll sort it out quickly. If the damage occurred in transit, keep the Australia Post packaging so we can provide images to assist with the claim.
👕 Product & Quality Questions
21. What material are your t-shirts made from?
Our t-shirts are made from 100% cotton.
22. Are your shirts thick or lightweight?
They are mid-weight — not too heavy and not too thin — making them suitable for everyday wear.
23. Are your prints long-lasting?
Yes. When the care instructions are followed, our prints are designed to last.
24. Will the print crack or fade over time?
Full-colour prints may show some wear over time, particularly if not washed correctly. Our single-colour and two-colour prints are generally more durable.
25. How should I wash my t-shirt?
Cold wash only. Do not bleach, avoid harsh chemicals, and drip dry in the shade. Do not tumble dry.
26. Are your shirts suitable for sensitive skin?
Yes - our 100% cotton garments are generally well tolerated by customers with sensitive skin.
27. Do you restock sold-out designs?
Some designs are restocked, but others are limited and may not return once sold out.
28. How often do you release new designs?
We release new designs multiple times each month.
29. Do you offer plain basic tees as well?
Yes, we do offer plain tees. You can view that collection here.
💳 Payment & Security
30. What payment methods do you accept?
We accept all major credit cards, Apple Pay, Afterpay, Zip Pay and PayPal.
31. Do you offer Afterpay or Zip?
Yes, both options are available at checkout.
32. Is your checkout secure?
Yes. Our store runs on Shopify, a globally trusted and secure eCommerce platform.
🏢 About BigTees Australia
33. Are you an Australian-owned business?
Yes, BigTees Australia is proudly Australian owned and operated.
34. Where are your shirts printed?
All designs are applied in-house by us.
35. How long have you been in business?
BigTees Australia has been operating since 2017.
36. Why should I buy from BigTees Australia instead of a department store?
We offer a much larger size range and more unique designs than typical department stores. When you shop with us, you’re supporting an Aussie family business — not a multinational chain.
37. Do you offer bulk or wholesale orders?
We don’t offer wholesale pricing, but we’re happy to discuss discounts for bulk orders.
🎯 What Makes Us Different
38. What makes BigTees Australia different?
We offer over 500 designs and one of the largest size ranges available anywhere in Australia. Our collection includes both original designs and popular classic styles - all in extended sizing.
39. Why do our customers come back and order again and again?
Because we deliver what we promise - great-fitting shirts, fast shipping, and reliable service. Once customers find a brand that fits properly, they stick with it.
40. What if I’ve struggled to find shirts that fit properly?
Give us a try. If you have a specific fit issue, feel free to contact us and we’ll do our best to guide you toward the right option.
41. Do you design specifically for bigger body shapes?
Yes, our focus is providing styles and sizing that work for bigger builds.
42. Are your shirts suitable for workwear or everyday wear?
Many of our customers wear our tees for both work and everyday use. Suitability depends on your workplace dress code.
43. Can I get custom designs printed?
We don’t offer one-off custom prints, but we have worked with workplaces and groups on larger orders.